How We Work: Our Water Damage Restoration Process

When water damage hits, you want to know what happens next. This page explains how Water Damage Pros NC handles a job from your first call to the final repairs, so there are no surprises.

Water Damage Pros NC has served the Raleigh area since 2021, led by owners with over a decade of restoration experience, with offices in Raleigh and Greensboro.

1. You Call Us, Any Time of Day

Water damage does not wait for business hours, so we answer 24/7. Near our Raleigh and Greensboro offices, we are typically on site within about 60 minutes. In areas farther from our offices, we still offer 24/7 response and will tell you when a crew can arrive.

2. We Assess the Damage and Give You a Free Estimate

We inspect the property, find the source of the water, and check how far it has spread, using moisture meters to look behind walls and under floors. Then we explain what needs to be done. Estimates are free.

3. We Remove the Water and Dry the Structure

We extract standing water and set up drying equipment such as air movers and dehumidifiers. We take moisture readings during the process, and drying is finished when the readings show the materials are dry, not before.

4. We Clean, Sanitize, and Treat Mold if Needed

We clean affected surfaces and contents, sanitize where needed, and treat mold if it has started to grow. Our mold removal and sewage cleanup services follow the same careful process.

5. We Repair and Restore

Once the property is dry and clean, we handle the repairs, from drywall and flooring to the finishing work, so your home or business can get back to normal.

6. Insurance Help Along the Way

We work with all insurance companies and can help you document and file your claim. Take photos of the damage if it is safe to do so, and call us as early as you can.

Our Standards

  • Fully licensed
  • IICRC certified
  • Insured
  • Free estimates
  • 24/7 emergency response

We take responsibility for our work. If we cause damage or our work is not done properly, we will make it right.

Need Help Now?

Call us at (984) 205-1439 or contact us online. You can also browse our water damage restoration service, see the areas we serve, or read what customers say on our reviews page.